Shipping Policy


Shipping 

Products are only shipped within the contiguous United States. 

Shipping and delivery estimates are based on the processing date, which may be 1-3 days after order is placed.

All items are perishable; therefore, if packages will not deliver on a weekday, they will ship the following Monday, unless Monday is a holiday.

Please do not ship to an address that requires a signature.

Cookie Dough gifts sets ship FREE via FedEx 2 day Express.

Our cookie dough ships with 3 ice bricks in an insulated pouch. You may receive the package with the ice bricks thawed – that is okay! Our cookie dough can be kept at room temperature for up to 3 weeks.

If your order has been delayed due to weather, businesses being closed, incorrect addresses, etc... first contact FedEx as they will be able to tell you where your package is. Feel free to email us at customerservice@neighborscookies.com and we will do our best to help you out.

FedEx only accepts physical street addresses so please do not enter a PO Box for shipment.